Privacy Policy

Last updated: 2026-05-13

1. Who we are

SanadWA, a product of SanadWA Company (the "Service", "we", "us"), provides a WhatsApp Business messaging platform that lets businesses send, receive, and organize customer conversations. This policy explains what information we collect, why we collect it, and how we handle it.

2. Information we collect

• Account data — your name, email address, business name, and password (stored hashed).
• WhatsApp messaging data — phone numbers and message content you send to or receive from your customers via the Service, including attachments and message metadata (timestamps, delivery status).
• Contact lists — phone numbers, names, tags, and other custom fields you import or create.
• Billing data — subscription tier, payment events. We do not store full card numbers; those are handled by our payment processor.
• Technical data — IP address, browser/device info, session cookies, and audit logs of actions taken in your account.

3. How we use information

• To operate the Service: send and receive messages on your behalf via the WhatsApp Business API.
• To authenticate you and protect your account against abuse.
• To bill you, where billing applies, and to send service-related notices.
• To improve the Service through aggregate, anonymized analytics.
• To comply with legal obligations.

4. How we share information

We share information only with parties needed to operate the Service:

• Meta Platforms, Inc. — to send and receive messages via the WhatsApp Business Cloud API. Meta's use of data is governed by their own privacy policy.
• Payment processors — when you pay, to charge your card.
• Hosting and infrastructure providers — to operate our servers.
• Legal authorities — only when required by valid legal process.

We do not sell personal data.

5. Data retention

We keep your data while your account is active and for a reasonable period after closure to comply with legal, tax, and audit requirements. You can request deletion at any time — see Section 7.

6. Security

We protect data in transit with TLS and at rest with industry-standard encryption. No system is perfectly secure; if a breach occurs we will notify affected users as required by applicable law.

7. Your rights

You may request:

• Access to the personal data we hold about you.
• Correction of inaccurate data.
• Deletion of your account and personal data — see our data deletion page or email us.
• A portable copy of your data.
• To withdraw consent for optional processing.

8. Children

The Service is not directed to anyone under 16. We do not knowingly collect data from children.

9. Changes to this policy

We will post any material changes here and update the "Last updated" date above. Continued use after a change constitutes acceptance.

10. Contact

Questions or requests? Email bader@sanadwa.com.